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OVERVIEW
Explore the research methods that have been instrumental in my product development process across a range of projects. This page illustrates the various techniques that I have utilized at different stages of development. These methods demonstrate my ability to drive product development with effective research strategies.
Introduction
Design methods are not one-size-fits-all, and the approach taken for each project varies. In my previous experience, I have employed a range of user research techniques tailored to the specific needs of each project. I draw inspiration from diverse sources, including the book Universal Methods of Design↗ by Bella Martin and Bruce Hanington↗, which I first encountered in a course taught by Audrey Desjardins↗.
RESEARCH EXPERIENCES
Research Methods
Design Phase 1: Planning, Scoping, and definition
Territory Map
Project Nuclear Disarmament in 2045 Objective We aim to visualize our understanding of the current state of nuclear disarmament by mapping out stakeholders, impacts, and existing efforts.
Design Phase 2: Exploration, Synthesis, and Design Implication
AEIOU
Project Augment UW Objective We aim to use the AEIOU framework to document field observations
Culture Probe
Project Cosbuild Objective We aim to use a culture probe to strengthen our connection with our participants and gather inspirational pieces from the returned kit
Design Phase 3: Concept Generation, and Early Prototype Iteration
Card Sorting
Project Arboretum Objective The purpose of the card sorting exercise is to gain insight into how users categorize information, in order to make informed decisions on the app's tab bar and functional organization.
Wizard of Oz
Project Augment UW Objective As an early phase of the project, we aim to use the "Wizard of Oz" technique to determine if Augmented Reality (AR) was the suitable technology/medium for our concept.
Design Phase 4: Evaluation, Refinement, and Production
Project Sturdy IoT Objective Using the PCA method, our goal is to enhance the usability of our platform by having participants perform curated user scenarios.
PCA Method for Medical Devices
Design Phase 5: Launch and monitor
Love Letter
Project awear Objective Our sustainable clothing zine intends to showcase the longevity of quality clothing through "love letters" from participants who have treasured their garments for years.
User Groups
I have gathered valuable insights through my participation in various user research groups. The following list highlights the different user groups with which I have engaged in research activities, including demographic and industry-specific segments.
I have a diverse range of experience in executing various roles and responsibilities when conducting user research. The following list showcases the different aspects of user research that I have experience with
Translate design to research documents
Preparations
Conduct interview
Note taker
Documentation (camera and audio set up)
Secondary interviewer
Main interviewer
Evaluations
Pull insights
CHALLENGES
Research Challenges in the Medical Industry
Conducting research in the healthcare services field presents a unique set of limitations and challenges. Through my experience, I have encountered a variety of obstacles in this field and have compiled a list of these challenges.
Access to participants Recruitment of participants in medical settings, especially patients, can be difficult due to strict protocols for protecting patient privacy and consent.
Time constraints Time constraints and hectic environments in medical settings can make it difficult to schedule research sessions and obtain time with participants.
Complexity of the domain Designing research and testing sessions in the medical field can be challenging due to the complexity of the domain where technical terms and concepts may be unfamiliar to researchers
Legal and ethical considerations Legal and ethical considerations, such as consent, confidentiality, and data protection, must be carefully considered when conducting research and testing in medical settings
The Pandemic The pandemic presents a higher risk for conducting interviews in hospitals.
